Refund Policy

We want you to end up with cards that work. Here’s what we’ll do if something goes wrong.

Digital PDF packs

PDF packs are delivered the moment you pay, so they can’t be refunded once they’re downloaded. Please check the preview before you buy. We’ll still make it right:

• If the QR code opens the wrong business, tell us and we’ll fix the link and send you a corrected pack at no charge.
• If the files won’t open or download, email us and we’ll sort it out.

Printed orders

Printed cards are made to order with your business details, so we can’t take them back for a change of mind. We will reprint or refund you, your choice, if:

• your order arrives damaged or defective,
• the print doesn’t match the preview you approved, or the QR code doesn’t scan, or
• we shipped the wrong item or quantity.

Email us within 14 days of delivery with your order number and a photo of the problem. You don’t need to send the cards back. Typos or the wrong business that were in the preview you approved aren’t covered, so please check the preview before you pay.

Cancelling an order

You can cancel for a full refund, including shipping, until your order has been sent to our printer, usually within one business day. After that, printing has started and it can’t be cancelled. If a late order hasn’t shipped by the date we gave you and you no longer want it, ask us and we’ll cancel it.

How refunds are paid

Refunds go back to your original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank. Sales tax is refunded along with the item.

Ask for one

Email hello@bizness.app with your order number or the email you ordered with.